Terms & Conditions

Please read the following terms and conditions carefully. When booking a makeup appointment or paying a security deposit you are accepting these terms and conditions.

General

*A £10 booking fee will be requested to secure your appointment for occasion makeup or tutorial bookings, this amount will be deducted from the final balance. This is non refundable if the client decides to cancel the appointment or fails to attend.

*Appointments will not be held. If the booking fee is not made the slot will remain available to other clients.

*If the MUA needs to cancel the appointment the booking fee will be refunded unless they can offer an alternative solution.

*There will be an additional fee if the client decides to remove all of the makeup and try a whole new look. A second appointment may be required if this is the case.

*Booking fees should be made via bank transfer to Amy Charlotte Makeup Artists business account. These details will be provided by Amy.

*The client should notify the MUA if they are delayed in getting to their appointment. The MUA has the right to cancel the appointment if this will impact other clients booked in. In this scenario the deposit will be non refundable.

*The client has the responsibility to inform the MUA of any skin conditions or allergies in advance. The MUA does not accept liability for any skin reactions or irritations.

*The MUA has the right to terminate a service if the client is rude or inappropriate towards the MUA.

*The MUA holds the right to invoice the client for any breakages that have occurred by them to their kit, equipment or premises.

Bridal trials and the wedding day

*A 25% booking fee to secure your wedding date should be paid before makeup trial dates can be offered & booked, this is due to the MUAs limited availability and advanced requests for wedding bookings. The security deposit is non-refundable.

*The 25% security deposit should be paid within 48 hours of the initial enquiry. The MUA holds the right to release the date to another client after this time.

*All trial makeup appointments are carried out at the MUAs studio.

*If the client would like a repeat makeup trial, there will be an additional fee for this,this will not be at a discounted rate.

*Makeup trials are limited to 90 minutes per person, if extra time is needed this is charged at £20 per additional 30 minute block subject to availability. Additional makeup needs will be carried out at the discretion of the MUA.

*One set of complementary strip/cluster lashes are included per person. If the client would like to provide their own lashes they are welcome to do so. The MUA will advise the client if these are not suitable for use.

*Full payment for the makeup trial should be made on the day of the appointment. If the client wishes to pay via transfer this should be paid before arrival to the studio.

*The MUA does not keep change on the premises, the exact amount needs to be paid if paying with cash.

*The final balance is due to be paid a minimum of 5 working days before the wedding day. The MUA holds the right to terminate their services if payment is not made, any previous payments that have been made will not be refunded.

*Please do not pay well in advance unless this has been cleared by the MUA.

*A second makeup artist may be required for large bridal parties, please make Amy aware of your exact number. There will be an additional premium for this and possibly a need for an additional deposit to secure their service.

*If the client decides to reduce the size of the bridal party less than 12 weeks before the date of the wedding the full amount will still need to be paid.

*If you decide to reduce your bridal party once the 2nd makeup artist has already been booked, full payment will still apply regardless of the time frame.

*The MUA holds the right to decline any additions that have been added on and not discussed and agreed with the MUA in advance.

*If the client wishes to increase the size of their bridal party the MUA should be informed asap. The MUA holds the right to decline any additions.

*Strip/cluster lashes are provided on a complimentary basis per person. These lashes are to be applied by the MUA only. There is no reduction in the fee if the client decides to provide their own lashes.

*For those who are making a last minute booking (4 weeks or less until the date of the event) the total balance will be requested in full. This should be paid 48 hours after the initial enquiry was made.

*There is no reduction in the fee if clients ask for ‘just a natural look’.

*The client has the responsibility to inform the MUA of any skin conditions or allergies in advance. The MUA does not accept liability for any skin reactions or irritations.

*The MUA holds the right to terminate the service if any of the terms and conditions are breached.

*If the client wishes the MUA to use their own products there will be no reduction in the price.

*If the client has semi-permanent lashes or brows there will not be a reduction in the price.

*Any additional products that are purchased via the MUA should be paid for before the MUA places the order for them. If the item is unavailable the MUA will refund the full amount. If the client changes their mind the amount cannot be refunded.

*The MUA does not tolerate any abuse via messages or face to face. The MUA holds the right to terminate their services if this is the case.

*Please note there are no toilet facilities available at the studio.

*Please note no refreshments are provided at the studio.

Travel

*A mileage fee of 50p per mile will be applied if the MUA needs to travel to a venue/getting ready location. This rate will increase to keep in line with national fuel

rates. Note, all clients are now liable to pay a mileage fee due to the large increase nationally.

*If the MUA needs to pay and display parking or toll charges the client will need to cover the cost of this. The MUA should be made aware in advance.

*If the MUA needs to travel using public transport the full cost should be covered by the client.

Cancellations

*If the MUA can no longer perform services for any reason, a recommendation for a replacement will be provided.

*The MUA is only liable to offer a 100% refund if she has had to cancel the booking and cannot provide an alternative solution.

*If the client cancels the booking with 3 months or more notice the deposit plus 50% of the balance will still be due.

*If the client cancels the booking with less than 3 months’ notice the deposit plus 75% of the balance will still be due.

*If the client cancels the booking within 1 months’ notice the deposit plus 100% of the balance will still be due.

*If the client wishes to postpone the booking to a later date all monies paid can be transferred to the new booking if the MUA is avail

able on that date. If the MUA is unavailable then a refund will not be given.

*The cancellation policy as stated above covers any and all eventualities, for example, Acts of God, pandemics etc.